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What You Need to Know Before You Play

Access to stormrush is governed by state law, and eligibility varies depending on where you are in the United States. These pages spell out your rights, our data practices, and the account rules that apply the moment you open a stormrush account.

State-dependent accessPrivacy & data rightsAccount termsPayPal, Venmo, Play+ rulesContact & dispute paths
stormrush What You Need to Know Before You Play
REACH OUR TEAM

How to Contact Us About Legal or Policy Questions

If you have a question about how our terms apply to your account, a data request, or a dispute related to a PayPal or Venmo transaction, our support team is the right first stop. We handle legal inquiries separately from general account help — use the dedicated contact path below so your request reaches the right team without delay.

Team online

Live Chat

Start a chat session from the stormrush mobile app or browser lobby. Select 'Account & Legal' from the topic menu so your message routes to the policy team directly.

Email Support

Send legal and data-related requests to the support address listed under Account Settings. Include your account ID and the specific policy section you're asking about for a faster response.

In-App Request Form

Under Settings, tap 'Legal & Privacy,' then 'Submit a Request.' This path is the most reliable for data access, correction, or deletion requests tied to your stormrush account.

DATA AND SECURITY

How We Handle Your Account Data

Your account data — including identity verification documents, payment method records, and betting history — is stored with encryption at rest and in transit. We do not sell personal information to third-party marketers. Retention periods follow state-level requirements for licensed operators in eligible jurisdictions, and data tied to closed accounts is deleted or anonymized within the timeframe required by applicable law. If you want to know what we hold, you can request a data export through the in-app form at any time.

Cookies and Tracking We use session cookies to maintain your login across browser and app. Analytics cookies are optional — you can adjust your preferences under Privacy Settings in your account dashboard.
Account Security Two-step verification is available for all accounts. We strongly recommend enabling it, especially if you use PayPal or Venmo as your primary withdrawal method, since those rails are tied to your verified identity.
Data Retention Transaction records are retained for the period required by your eligible state's gaming regulations. You may request a summary of your account activity at any point through the Legal & Privacy menu.
Requesting Changes To correct or delete personal data, use the in-app request form or email the support address in Account Settings. We respond to verified requests within the timeframe set by applicable state law.

Common Questions About Our Legal Terms

These answers cover the questions we hear most often about account rules, data rights, payment disputes, and how state eligibility affects your access. If your situation isn't covered here, the in-app request form or live chat is the fastest path to a direct answer.

Access depends on your state's laws for real-money online wagering. Eligibility is confirmed during account creation based on your location. States that have not authorized this type of wagering are blocked at signup.

Personal data tied to your closed account is retained for the period required by applicable state gaming regulations, then deleted or anonymized. You can request a copy of your data before closing through the Legal & Privacy menu.

Yes. Contact our support team via live chat or email before opening a dispute with PayPal or Venmo directly. Unresolved cases escalated to the payment provider without prior notice may trigger an account review.

Submit a request through the 'Legal & Privacy' section under Settings, or email the address listed in your Account Settings. We process verified requests within the timeframe required by your state's applicable law.

Play+ prepaid card use on stormrush is governed by both our Payment Terms and the card issuer's own agreement. Reload limits, expiry rules, and refund conditions are set by the card issuer and may differ from our platform rules.

We send notice of material updates to the email address on your account before changes take effect. Continuing to use your account after that notice period means you accept the updated terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.